Shipping FAQs
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3–7 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
Average time: 2–5 business days.
There are circumstances that are out of our control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours of placing it for the cancellation to be applied. If the item has already shipped, cancellation is no longer possible. All you need to do is send us an email with the subject line “CANCEL”.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mishandling.
If this happens to you, please contact us with:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out a replacement free of charge.
RETURNS & REFUNDS
You have 14 days from the date of delivery to request a return. Items must be unused, undamaged, and in their original packaging. To start a return, contact us at support@airluxstoreonline.com with your order number and reason for return. Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question, please feel free to contact us and we will do our best to reply within 24 hours.